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Support and FAQ

  • What is the delivery cost?
    Orders up to €1000 are charged €20. Orders over €1000 are free.
  • How many days is the product delivery?
    The product will be delivered in 3-7 working days.
  • How long is the warranty of the products?
    We provide 2 years parts warranty. In international sales, the customer should do the service himself.
  • Who is responsible for damage during shipping?
    In international sales, the customer is responsible for damage during shipping.
  • What should I do when the machine requires repair?
    We provide remote service and spare parts support in international sales. If you purchased from a distributor, please contact your distributor.
  • Can I return on international sale?
    We do not accept returns on international sales.
  • Can the machine be used with a direct plug?
    You can use the machine uninterruptedly with the mains (socket) with the adapter you will buy from us with an extra fee.
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